History
From 2014 – 2021, BETDAQ was part of the Entain (Previously GVC, Previously Ladbrokes Coral) Group. During this time, a cross-brand exclusion policy was in place as different brands were on the same gambling licences. Ladbrokes and BETDAQ were on the same licence, whereby if a customer chose to exclude from BETDAQ, they were also excluded from Ladbrokes and vice versa. As the Entain Group grew, more brands were added to their stable and the exclusion options grew, whereby certain brands offered customers the ability to exclude from one brand only or all brands. Where a customer chose all brands, their details were shared with the whole group to exclude those customers across all platforms. When BETDAQ left the Entain Group in December 2021, we agreed to honour all group exclusions for the time periods involved.
More information on our exclusion process can be found here. https://betdaq.zendesk.com/hc/en-gb/articles/360016971479-PART-7-RESPONSIBLE-GAMBLING-POLICY
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