Deposit Limits / Affordability Limits

At BETDAQ, we want to ensure that all customers are betting within their means and at a level which is affordable to them. As part of this initiative, we may apply deposit limits to certain customer accounts. What this means is once you have reached this limit, you will be unable to deposit until such time as the terms of the limit have expired.  This is to ensure customers are gambling within their means and to affordable levels.  While we will endeavour to contact all customers ahead of any limits being updated, we acknowledge that this may not always be possible, but we will work to resolve any queries as quickly as possible.

Why is this applied to my account?

At BETDAQ, we want to ensure that all customers are betting within their means and at a level which
is affordable to them. Therefore, we apply certain limits based on different criteria, such as age and country. In order to increase any limit you will need to contact us.

Gross Deposit Limit

What is a Gross Deposit limit?

At Betdaq you are required to set a Gross Deposit Limit at time of registration, Gross Deposits refer to the total amount of money deposited into an account over a period of time, without subtracting any withdrawn amounts.

When do limits reset?

Limits are run on a fixed calendar basis

• Monthly, limit resets on the 1st of each month at 00:01.
• Weekly, limit resets on Monday at 00:01.
• Daily, limit resets at 00:01 every day.

Example:

Limit: £500 per day

You deposit £300 in the morning and another £200 in the evening.

You have reached your daily limit and are unable to deposit further funds on that day, your limit is refreshed at 00:01 the following day.

Limit: £1,500 per week

You deposit £500 on Monday, another £500 on Wednesday and another £500 on Friday.

You have reached your weekly limit and are unable to deposit further funds that week, your limit is refreshed at 00:01 on the next Monday.

Limit: £2,000 per month

You deposit £1,000 in week 1, £500 in week 2 and £500 in week 3.

You have reached your monthly limit and are unable to deposit further funds that month, your limit is refreshed at 00:01 on the 1st day of the next month.

All deposits limits above do not factor in any withdrawals and these limits are based on deposit activity only.

Rolling 30-day Net Deposit Limit

What is a Rolling Net Deposit Limit?

This is a limit on how much you can deposit (net of withdrawals) over any 30-day window, not tied to a calendar month.

What does Rolling mean?

• The system looks back over the last 30 days from today (not from the 1st of the month).
• Every day a new 30-day period is evaluated.
• When you make a deposit your remaining limit decreases, when you withdraw your remaining limit increases.

Example:

If your rolling 30-day net deposit limit is £5,000:

• Over the past 30 days you have deposited £6,000 and withdrawn £2,000, this means your Net Deposit equals £4,000 (6,000 minus 2,000), so you are still under the limit of £5,000 and can deposit up to £1,000 more.

If your net deposits reach or go over £5,000, the system will prevent further deposits until the earlier deposits fall outside of the 30-day window. (a withdrawal falling outside of the 30-day window will have the effect of increasing the Net Deposit amount and prevent further deposits) 

How do I know how much of my Net Deposit is left?

Go to the My Account section, select Responsible Gambling and there you will see the Net Deposit tab, click to view your limit and the amount remaining.

Limits can be set in a number of ways:

• Pre-set at registration based on regulatory requirements.
• Set by you via the Responsible Gambling tools in the My Account section.
• By one of our agents following a communication with you or a review of your account.
• Automatically - using a range of data including soft credit checks and your account  information and gameplay.
• Automatically/Manually on return of a GamStop or self-exclusion.