What is a palpable error?
A palpable error can occur where if as a result of human error or system problems a bet is accepted at a price that is:
- materially different from those available in the general market at the time the bet was made; or
- clearly incorrect given the chance of the event occurring at the time the bet was made then BETDAQ will pay winnings at the correct price.
To establish the correct price BETDAQ will consider prices available in the general market at the time the bet was made, including the prices offered by Ladbrokes, William Hill, Betfred, BetVictor, Paddy Power and Bet365.
Examples of circumstances where this would apply are:
- the price recorded as 100-1 when the price on offer in the general market is 10-1
- the margins for handicap betting have been reversed
If a bet is accepted in error by Betdaq on an event or outcome for which no Betdaq prices are available the bet will be void and your stake returned.