PART 8. RESPONSIBLE GAMBLING POLICY
We operate a responsible gambling policy and provide Customers with a variety of mechanisms to assist them in controlling their gambling.
- SETTING YOUR LIMITS
1.1 At the point of registration, you are obliged to set a deposit limit. At any time thereafter, you can amend your deposit limit and/or set a Stake limit following the instructions contained within the "My Account" section.
1.2 We will take all reasonable precautions to ensure your limits are observed and we cannot override any limit that you set without your consent. You can decrease your limits (e.g. lower your daily spend limit) by following the instructions at the "My Account" section. Decreasing limits can be done immediately. Increasing your limits requires at least 24 hours' notice.
1.3 You must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures and top your Customer Account up with funds exceeding your limit.
1.4 Customers may block the ability to view certain Services by utilising the options available on the "My Account" section of the BETDAQ Website.
2.1 Self-exclusion is offered either online via the "Self-Exclusion" page of the BETDAQ Website or by contacting email@example.com.
2.2 Customers can close their Customer Accounts or self-exclude for a defined period, at any time. The minimum exclusion period is 6 months. During the exclusion period, a Customer's Account will not be opened or utilised unless funds are to be withdrawn back to the Customer in accordance with our self-exclusion policy.
2.3 BETDAQ will endeavour to close down all known Customer Accounts related to a self-excluded account for the same period of time but we do not accept any responsibility for any additional account unless expressly requested at the time of exclusions or any subsequent time by the Customer.
2.4 During any self-exclusion period you will be unable to access your Customer Account. We will make all efforts to prevent you from gambling on the BETDAQ Website during an exclusion period. We will use best endeavours to prevent you from opening a new Customer Account and we will take all reasonable steps to prevent sending you any marketing material. However, you must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures.
2.5 From 8th April 2014, BETDAQ and the Ladbrokes website (www.ladbrokes.com) have operated a joint self exclusion program (the "Program"). Under this Program, any exclusion requested after 8th April 2014 (and not before) on the BETDAQ website will result in your details being sent to the self-exclusion team at Ladbrokes who will close any account held with www.ladbrokes.com with the same details within a reasonable period, such period will be detailed on the Ladbrokes terms and conditions. However, in order to ensure that your account held with www.ladbrokes.com has been closed, we would also recommend that you should send an email to the following details:
Your self-exclusion will be applied for the same period of time on both sites. If for whatever reason there is a discrepancy between the periods requested on each site, we will apply the longest serving one of the two. If you wish to self-exclude with any other site operated by companies of the LadbrokesCoral Group please contact the customer support of the respective site.
2.6 Consequently, if you have opted to self-exclude in respect of any account held with Ladbrokes, your details will be sent to BETDAQ from the Ladbrokes self exclusion team and we will close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account on Ladbrokes. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.
LadbrokesCoral Group Exclusions
2.7 From 14th January 2019, BETDAQ will extend any UK self exclusion requests across the UK brands within our group of companies. This includes but is not limited to:
Sports - Bwin, Coral, Ladbrokes, Sportingbet
Casino - Foxy Casino, Gala Casino, Gala Spins, Party Casino
Bingo - Cheeky Bingo, Foxy Bingo, Gala Bingo
Poker - Party Poker
Consequently, if your details are sent to BETDAQ from the self exclusion team of any of our UK brands, we will take steps to close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.
2.8 If you have outstanding unsettled matched bets at the time of your Self Exclusion request on BETDAQ (including when a Ladbrokes or LadbrokesCoral Group Exclusion is applied), then your bets shall continue to stand and you will not be able to change or otherwise trade in respect of such bets. If your Customer Account realises a profit in respect of such bets, the relevant funds will be remitted to the registered payment method on your account. For the avoidance of doubt, this term shall only apply to customers who a) have only a BETDAQ account and have existing matched bets at the time of Self Exclusion or b) have both a BETDAQ and a Ladbrokes or LadbrokesCoral Group account and have existing matched bets at the time of Self Exclusion. Accordingly, the term shall not apply to accounts created on BETDAQ subsequent to a Ladbrokes or GVC Group exclusion.
2.9 Should you wish to reactivate your Customer Account or any accounts held with Ladbrokes or with any UK LadbrokesCoral Group brand following the end of your self-exclusion period, you may either contact us to that effect at firstname.lastname@example.org or our colleagues as outlined above. If your request to resume is approved, a 24-hour waiting period will be applied before you will be able to gamble again.
- PARTIAL BLOCKING
3.1 If a Customer wishes to exclude himself or herself from the Casino Service and the Virtuals markets of the BETDAQ Website only("Partial Block"), then the Customer should contact the member support team at 'email@example.com' or by phone using the numbers given in the "Contact Us" section of the BETDAQ Website.
3.2 For the avoidance of doubt, Betdaq treats the Casino Service and the Virtuals markets as one product in the instance of a request for Partial Block. Therefore, a customer exclusion request from the Casino Service will result in exclusion for the same time period from the Virtuals markets and vice versa.
Various tools are available to assist you in ensuring your computer cannot access gambling sites. These can be found at responsible gambling.
- TIME OUT
4.1 You can opt to take a break from the BETDAQ Services for a short pre-determined period of time by choosing the Time Out facility on the Website. During the period of the Time Out, your account will be closed and you will not be able to avail of the BETDAQ Services.
4.2 The Time Out facility is not treated as a self exclusion but rather a facility to take a break from the Services. BETDAQ will not receive nor share the details of your Time Out with any of the LadbrokesCoral Group companies as is the case with Self Exclusion. Therefore, your Time Out will not apply on any of the other LadbrokesCoral Group websites. Accordingly, you agree that it is your responsibility to contact the other LadbrokesCoral Group companies respectively should you wish to Time Out with them.
4.3 We reserve the right to share information regarding a Time Out with any of the LadbrokesCoral Group companies for the purpose of maintaining a robust group social responsibility policy.
4.4 You agree that BETDAQ do not bear any responsibility for any consequences or circumstances arising to you during the period of the Time Out where the Time Out is circumvented either intentionally, accidentally or otherwise.
4.5 We reserve the right to re-open Time Out accounts as and when the period of the Time Out expires though we also reserve the right to choose not to do so for whatever reason we deem necessary. BETDAQ accepts no responsibility for any perceived loss or otherwise resulting in a delay in re-opening an account under Time Out or from choosing not to re-open a Time Out account. Any account that is either requested by a customer to be re-opened or is automatically re-opened by BETDAQ following the expiration of a Time Out is not subject to a 24 hour cooling off period.
- REALITY CHECK
5.1 A Reality Check is intended to give you the option of setting a time frequency at which you will receive an on-screen notification detailing the length of time you have spent gaming and it applies only to games contained within the Casino Tab on the BETDAQ site and for the avoidance of doubt does not apply to our 'Virtuals' tab.
5.2 The Reality Check is an account setting that can be changed at any time by going to 'My Account>Responsible Gambling>Reality Check' or at the 'Deposit' page of the desktop website. You need to choose the setting that you believe is appropriate to help you keep control of the time you spend gaming. You must log out of your account and log back in for any new Reality Check setting to take effect.
5.3 If you have set the Reality Check and decide to play Casino games, the timing of your game play will start when your game starts to load. Logging out of your BETDAQ account pauses the reality check timer and it will resume when you next log on and load a game. This may mean that the reality check only appears just after the frequency that you have set, as loading a game after re-log on will resume the clock. If you re-log on and load a game after the length of time that you set your Reality Check, then the clock will be re-set to zero and the timer starts from the beginning. For example, if you have a 30 Min Reality Check set and you log out of BETDAQ 10 minutes after loading a game and then after a further 10 minutes, you re-log on and load another game, you will have only 10 minutes of game play until you are prompted by the Reality Check.
5.4 It is your responsibility to ensure that bets placed on events with an 'off' time are placed in sufficient time to acknowledge the Reality Check and to then place your bet if you have the Reality Check option enabled.
5.5 The Reality Check pop-up is a tool to help you manage your time spent gambling. It is your responsibility to stop gaming in the time-frame that you believe is appropriate for you personally, and BETDAQ will not be responsible should you choose to continue gaming or if for any reason the reality check functionality fails due to technical limitations or connectivity issues.
5.6 A clock is always visible when you are playing on any BETDAQ gaming product and you are encouraged to make use of this in conjunction with the Reality Check setting to help you control the amount of time that you spend Gaming.
- Gamstop Self Exclusion Service
6.1 In addition to our own internal self-exclusion facility detailed in paragraph 8.2, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”). Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting www.gamstop.co.uk.
6.2 In circumstances where you successfully register to use the GAMSTOP self-exclusion service, we will take all reasonable steps to prevent you from accessing your Accounts, or opening new Accounts, using our online gambling website and apps.
6.3 We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information you provide to GAMSTOP (that is subsequently communicated to us) as part of your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing this information.
6.4 You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details consistent with those which you use/have used with us to set up Accounts. It is your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for you failing to keep this information up to date.
6.5 The GAMSTOP self-exclusion service will only prevent you from accessing Accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent you from opening new Accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your Accounts or prohibiting the opening of new Accounts, in circumstances where this is directly or indirectly due to you providing inaccurate, inconsistent and/or incomplete information to us and/or GAMSTOP.
6.7 You agree not to attempt to open new Accounts, log into any of your existing Accounts, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion.
6.8 To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP service, you are advised to also contact us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful. You can contact us by contacting the Helpdesk on Helpdesk@betdaq.com. By contacting us in this way, we will be able to put in place measures and arrangements for the following:
6.9.1 subject to our rights under these Terms and Conditions to withhold any funds from your Accounts, the full balance of your Accounts will be returned to you;
6.9.2 you will not receive any marketing materials in relation to our products, promotions or services; and
6.9.3 you will not be liable for any Inactive Account Fees for the full duration of your self-exclusion period.
6.10 After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP direct to arrange for your self-exclusion to be deactivated. We cannot process this deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will be subject to a 24 hour “cooling-off” period. Once your self-exclusion has been successfully deactivated and this has been successfully communicated to us, you will be able to access your Accounts/open new Accounts with us.
6.11 Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under the GAMSTOP self-exclusion service you cannot access an existing Account or open a new Account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using our online gambling website and/or apps
6.12 In addition, in no circumstances will we be liable to you or any third party if you are able to access your Accounts or open new Accounts during a period of self-exclusion under the GAMSTOP service for reasons outside of our control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you or your Accounts as subject to self-exclusion when you attempt to access our online gambling website and/or apps