PART 6. BETDAQ CASINO & VIRTUALS TERMS AND CONDITIONS
The BETDAQ Casino product consists of a range of instant (non-downloadable) games in full size and mini-embedded format, which can be played in Real Play and Fun Play modes. "Real Play" involves gambling with real money whereas "Fun Play" involves playing without the use of real money. Separately, the Virtuals tab on the BETDAQ Website consists of a range of markets based on virtual sporting events on which Customers can place either back or lay bets.
1. PLACING BETS ON BETDAQ CASINO
1.1 You may bet up to the amount deposited in your Customer Account on one or more BETDAQ Casino products or Virtuals markets.
1.2 You are obliged to check that the bet instructions you submit are correct before confirming the bet. It is your responsibility to ensure that any bet put forward by you reflects your intentions and we do not accept responsibility for any mistakes you may make.
1.3 When a bet is offered by you and accepted on a BETDAQ Casino product or on a Virtuals market, the corresponding amount is charged against your Customer Account.
1.4 At all times, where there is any disagreement as to the details of any bet staked on either a BETDAQ Casino product or a Virtuals market or the outcome of any bet, our electronic records (which are part of our regulated and audited technical facilities) shall prevail.
2. VALID BETS ON BETDAQ CASINO OR VIRTUALS MARKETS
2.1 Any proposition or other information placed by us on any part of the BETDAQ Casino service or on Virtuals market is not an offer but is an invitation to Customers to put forward a bet transaction for acceptance by us. A bet is deemed to be valid only following electronic confirmation of acceptance. Only then is it recorded in our servers. This acceptance is demonstrated with the generation of a game identification number as displayed within each game, or other transaction or play reference.
2.2 You agree that the records of BETDAQ Casino or the results of the settlement of the relevant Virtuals market shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made.
2.3 We reserve the right to refuse all or any part of a bet offered to us, void any accepted bet and withhold settlement for any reason justifying such refusal voiding or withholding such as (but not only) if we have reason to believe:
2.3.1 You are under the legal age for gambling in your country of residence;
2.3.2 You are involved in any activity which in our discretion is illegal or unacceptable including fraud, money laundering, collusion, bonus abuse, match rigging or cheating of any kind;
2.3.3 You are a resident of or temporarily located in a jurisdiction that renders the provision of any BETDAQ Casino product to you or your use of it illegal.
2.4 We are only obliged to pay out winnings that have been genuinely won in accordance with these BETDAQ Casino and Virtuals Terms and Conditions. All winnings will be credited to your Customer Account.
3. COMPUTER TRANSMISSIONS AND RANDOM NUMBER GENERATOR
3.1 You fully accept that BETDAQ Casino and the Virtuals markets and your interaction with them are dependent on the satisfactory operation of computer systems and networks, including communications media, and that such operation is not guaranteed to be available or accurate or satisfactory at all times.
3.2 You also accept that all instructions and responses are sent between you and us and/or third parties over the internet or by other connecting media over which neither you nor we have control and that we do not accept any risk of malfunction or inadequacy in any way of connecting media.
3.3 We will use all reasonable endeavours to deal with any failure or malfunction of our own systems and to treat Customers fairly in that respect and some of the consequences of such events (in particular regarding interrupted play) are dealt with in the terms and conditions or applicable game rules or rules relating to the relevant BETDAQ Casino Game or Virtuals market.
3.4 Our records shall be conclusive evidence as to all transactions made with us both in relation to their nature and value.
3.5 You fully accept and agree that random number generator software will determine the outcome of bets on BETDAQ Casino and Virtuals markets (excepting any peer to peer games) and that the records of such software will be final and conclusive in all respects.
3.6 Any client software supplied to you or downloaded by you to enable or facilitate connection with BETDAQ Casino is regarded as your input software to BETDAQ Casino and information delivered by it will be binding on you.
4. BONUSES AND PROMOTIONAL OFFERS.
4.1 We may from time to time offer or award you complementary or bonus amounts to be credited into your Customer Account. Bonuses may only be used in conjunction with BETDAQ Casino or on Virtual markets specified when the bonus is offered or awarded. Use of any bonus shall be in accordance with additional terms and conditions of the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the relevant offer or award.
4.3 Bonus offers and promotional offers (unless expressed to be generally available) are intended for the addressed recipient or category of persons only and cannot be transferred. If you are not the intended recipient or you are not part of the intended category, then the offer cannot be accepted by you.
4.4 You accept that it is your responsibility to ensure that any bonus offer or promotion you are interested in is still available (if only available for a particular period), that you are eligible for it, and that you understand any terms which apply to it.
4.5 We reserve the right to limit the number of times that you may participate in a bonus or promotional offer. Except as otherwise expressly stated in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address and credit card number. Where multiple participation is permitted, we reserve the right to limit the number of participations, in our sole discretion.
4.6 The identity of participants in any bonus or promotional offer will be determined on the basis of such criteria as we may select in our discretion, such as all or any combination of the following: name, address, email address, credit/charge/debit number, IP Address and other forms of identification.
4.7 Unless expressly stated otherwise in the applicable terms, bonuses and promotional offers may not be used in combination with any other bonus or promotion scheme.
4.8 If imposed, release requirements or cash out restrictions must be satisfied before any bonuses or promotional amounts can be played with or cashed out. Use or withdrawal of any bonus or promotional amounts will only be possible by complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
4.9 All cash outs may be subject to audit before processing and we reserve the right to reclaim bonuses or any winnings if a cash-out fails any audits.
4.10 All bonus and promotional material distributed shall comply with the requirements of all of the relevant regulatory authorities.
5. APPLICABILITY OF THE BETDAQ CASINO TERMS AND CONDITIONS
5.1 The following specific terms and conditions ("CASINO Specific Terms) govern your use of all of our instant games, products and services available under BETDAQ Casino.
5.2 These Casino Specific Terms, while forming part the Terms and Conditions are solely specific to our instant games, products and services available under BETDAQ Casino.
5.3 Virtuals are not subject to the Casino Specific Terms but are subject instead to the market information listed in the relevant info tab. Information in respect of Virtuals is also set out below at paragraph 11 of this Part 6
6. CASINO SPECIFIC TERMS
6.1 The BETDAQ Casino is provided by BETDAQ and its software providers.
6.2 You must play the BETDAQ Casino pursuant to the various casino rules set out within the various BETDAQ Casino games and which can be accessed by viewing the "Game Rules", "Pay Table" or "Help" once the relevant game has loaded ("Casino Game Rules").
6.3 You are not required to participate in the BETDAQ Casino and such participation is at your sole option, discretion and risk. You agree that you participate in the BETDAQ Casino for your personal entertainment.
6.4 BETDAQ may collect information about your computer including, where available, your IP address, operating system and browser type.
6.5 You may not play any BETDAQ Casino games if you or a member of your household are or have ever been an employee of, or third party contractor to, any of the BETDAQ Casino software providers and for this
purpose "third party contractor" includes entities such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with a software provider or any of such software provider's subsidiaries or associated companies.
7. PLAY FOR FUN AND PLAY FOR REAL MONEY
7.1 You may be able from time to time to play the BETDAQ Casino for Fun Play. If you Fun Play you may do so in the "free play" or "play for fun" area only and no real monetary bet is necessary or required to play and there is no real monetary win. There is no cost to you save in respect to any cost you may incur to access the internet, charged by your internet service provider or telecommunications provider.
7.2 If you Real Play you acknowledge that a real monetary bet is required and that you may win or lose real money. You are reminded that you accept full responsibility for any losses that you may incur.
7.3 Bets are only valid if accepted by BETDAQ's server. Until that point all information displayed relating to a game constitutes an invitation to play only. You agree that BETDAQ's records shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made. BETDAQ reserves the right, at its sole discretion, to refuse or limit any bet you place. Where a bet is invalid, refused or its value limited, any sum deducted from your account with respect to that Stake will be credited to your account.
7.4 It is your responsibility to note the payout rate or odds that apply to each BETDAQ Game before you place a Stake, and these are located in the "Info Pages" for each BETDAQ Game accessible by clicking the "Info" icon on the BETDAQ Game selector.
7.5 When you play a BETDAQ Game you agree to forfeit your bet and any winnings if you leave the BETDAQ Game unfinished for a period of 90 days or more.
8.1 We reserve the right to change the payout rates and odds of any of the BETDAQ Casino games at any time. You can see the actual and any amended details by clicking on the "Info" icon on the right hand side of each of the BETDAQ Casino games selectors. It is your responsibility to check the payouts/odds on each occasion before you participate. The pay table for each BETDAQ Game is available at all times within the game.
8.2 The maximum daily gross win ("Maximum Win"), via your participation in the BETDAQ Games, is limited to £/€/$100,000 plus Stake (depending on your betting currency). For the avoidance of doubt, the maximum daily amount per Customer that BETDAQ will pay is limited to the aforementioned amounts. Any gross win plus Stake in excess of the Maximum Win will be deemed to exceed these limits and will not be paid out.
8.3 BETDAQ places a maximum payout limit per BETDAQ Game ("Payout Limit") of £/€/$25,000 (depending on your betting currency). BETDAQ hereby reserves the right to subject all payouts in excess of the Payout Limit to a manual check before any remaining win amounts in excess of the Payout Limit are paid out to you. BETDAQ will make reasonable endeavours to conclude any such checks within 72 hours of the win occurring and will not withhold any excess amount unreasonably.
9. INTERRUPTED GAMING POLICY
9.1 If gaming is interrupted (eg where your internet connection is disconnected) after you have successfully placed a bet, the BETDAQ Casino random number generator will continue to determine the result of your bet on the relevant BETDAQ Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had your Internet connection been live). You will be able to access details of the bet that was determined when your play was interrupted by viewing your Customer Account statement or requesting a copy of your betting history from the member support team.
9.2 If gaming is interrupted (e.g. where your Internet connection is disconnected) whilst you are in the process of placing a bet, our records will be definitive as to whether such bet was successfully placed before the interruption occurred. If it was not successfully placed the bet will be deemed a nullity.
9.3 Appropriate adjustments will be made to your Customer Account to reflect the implementation of this policy.
10. DEFECTS AND MALFUNCTIONS
BETDAQ reserves the right to void any BETDAQ Game regardless of the state of completion of the game if the game is found to be defective or suffers from any sort of malfunction. Any defect or malfunction will render any winning bet null and void. If such a defect or malfunction occurs, your Stake will be returned to you but not the winnings that occurred at the time of defect or malfunction.
11. VIRTUALS SPECIFIC TERMS
11.1 There is no "Fun Play" option for Virtuals.
11.2 For Exchange Virtuals the amount you may Stake on any selection in a Virtuals market is limited to the liquidity available on that selection as shown in the 'back' or 'lay' box.
11.3 The "Interrupted Gaming Policy" as set out in paragraph 9 of this Part 6, above, and the "Defects and Malfunctions" policy as set out in paragraph 10 of this Part 6, above, shall apply to Virtuals markets.